Tag: Universal Bankers

How To Reduce Wait Times at Bank Branches

Queuing Theory For Banks

There is science behind managing customers in lines that some banks ignore. The other day, at a national bank, there were separate teller lines with some of the lines of sight blocked from the teller’s view, and there were ropes between the lines to prevent customers from moving from one line to another. Unfortunately, for this bank, they could not have possibly designed it any worse.

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