Like many banks, we are trying to become better at commercial relationship building and sales. One coach that we listen to is Jack Hubbard, the Chief Experience Officer at St. Meyer & Hubbard. Jack and his team are some of the best in the banking sales and performance culture business, and we wanted to highlight a recent lesson. It started with an exchange between Jack and a very successful banker. As you can see from the conversation below, there is value that banks can impart by just learning to ask the right questions.