Tag: Quantification

10 Measures Of Bank Customer Service

Measuring Bank Customer Service

While we have spoken about why and how to measure customer satisfaction (HERE), lately we have received several questions on how best to measure customer service. The two dimensions, while related, are obviously different, and it is important for your bank to determine which is more important and which you want to measure. Banks will always say they are about service, but few measure their quality, and fewer banks manage to benchmarks.

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