Tag: Quality

Developing a Quality Mindset in Banking

Developing A Quality Mindset In Banking

“In our bank, a customer can go meet with our CEO.” You said it a thousand times and probably heard it from other banks a thousand more. If this is your core principal around service, then it will be tough to sustain as you will find a planned obsolesces when your growth or complexity gets big enough to prevent that customer-to-CEO interaction.  We used to talk about CEO access at CenterState until we got larger.

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