Tag: Private Banking

How This Digital Banker Will Change Your Bank

BFF and Digital Banking For Better Bank Channel Delivery

Years ago we discovered that most bank customers don’t specifically need a physical branch they just want the comfort of knowing they CAN go to a branch. The difference is subtle but important for banks looking to evolve their channel delivery. Over the past eight months, we have learned from focus groups and experiments that what customers want above all else, is a private banker.

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