Tag: Exceptional Service

The First Rule of Delivering Fanatical Customer Service in Banking

We all want to deliver great customer service in banking. However, the difference between the banks that talk about great service and those banks that deliver fanatical or “Wow” service often comes down to two important facets of bank management – definition and expectations. If you can quickly point to a document or plaque that defines those two dimensions of customer service for your bank then this article isn’t for you.

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