Tag: 10-5 Rule

How Using The 10-5 Rule In Banking Sets A Cultural Tone

Recently, at our annual Bank Management Conference, the Ritz-Carlton Leadership Team came in to help bankers improve their customer experience. As you might guess, most of their suggestions were around hiring, training, accountability and setting high standards. In this article, we want to highlight one tactic, called the “10-5 Rule” that many hospitality, healthcare companies, and banks employ to improve customer service.


The 10-5 Rule Explained


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