Banking Blog

How To Use “Specials” And Odd-Month CDs in Deposit Structuring

Better Deposit Pricing

It seems like something is getting lost in the tribal knowledge of deposit gathering. Certificate of deposit (CD) “specials” and the odd-month CD offering are a good example of this. As the legacy knowledge of deposit gathering is passed down from generation to generation of banker, some of the finer points of liability structuring are getting bastardized with some knowledge just plain forgotten about. In this article, we highlight how many banks are misusing CDs at the detriment of their balance sheet plus offer some recommendations.

 

Winning Email Subject Lines For Lenders

Better Bank Email Marketing

More bankers rely on emails than phone calls and in-person visits to communicate with, and market to, their customers and prospects.  Unfortunately, what may work in person may not translate well to email communication.  We see thousands of emails from hundreds of commercial lenders every year, and we want to share some best practices for email subject lines for initial marketing and ongoing emails.

 

Moving From Agile To DevOps In Banking Culture

Faster New Idea Execution

Since technology permeates everything we do, it is no surprise that engineering and development methodologies used in information technology (IT) diffuse into other areas of the bank. In the 1980’s the “waterfall” methodology went mainstream and management organized new products, processes, marketing campaigns and everything else around the concept. By 2000, “agile development” was all the rage. Now, in 2018, “DevOps” is the latest management development methodology.

How Using The 10-5 Rule In Banking Sets A Cultural Tone

Recently, at our annual Bank Management Conference, the Ritz-Carlton Leadership Team came in to help bankers improve their customer experience. As you might guess, most of their suggestions were around hiring, training, accountability and setting high standards. In this article, we want to highlight one tactic, called the “10-5 Rule” that many hospitality, healthcare companies, and banks employ to improve customer service.

 

The 10-5 Rule Explained

 

Here Is The Latest C&I and Owner-Occupied Real Estate Credit Trends

Credit Trends in the US

As they say, bank performance follows credit.  Right now banking is good because credit is good.  Credit performance for the second quarter of 2018 improved over the first quarter. While investor commercial real estate has seemed to hit is high point back in 2Q of 2017, C&I and owner-occupied real estate continue to improve. According to our analysis derived from Paynet data, the average probability of default (POD) for small and mid-sized businesses was 2.28%, a decrease of 3.8 basis points, or 1.7% improvement over last year.

The Ultimate Refinancing Tactic That Smart Banks Are Doing

Protecting Your Borrowers From Refinancing

Given smokin’ hot production numbers, record low employment and the Fed meeting, many borrowers are concerned about the prospects of rising interest rates and the resulting higher loan costs. Not just that, tax reform has made many loans easily refinancable. As a result, many borrowers are facing a dilemma – do they keep their existing loan to maturity or refinance now and extend out maturity? In this article, we take a look at one little-known tactic that will set your bank apart from the competition.

Here Is A Major Part Of Our Relationship Banking Model

Relationship Banking

As we go down the path of trying to improve relationship banking delivery, we stumbled on the question - what does being a “relationship banker” mean? This seemingly simple question proved difficult to answer.

What Does That One Perfect Experience Look Like in Banking?

Improving Bank Customer Experience

If you want to build a service culture that is truly unique, you have to create a banking experience that gets customers to rave about you to their family, friends and business associates. A “good” experience will earn you a four-star rating, but it won’t create a fan. A “Wow” experience, on the other hand, has to be good enough to fuel emotion and passion to the point where you just have to tell someone else about it. In this article, we look at how banks can create that experience.

 

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